Analysis of Service Quality and Facilities on Consumer Decisions to Stay at the 101 Jakarta Sedayu Darmawangsa Hotel
DOI:
https://doi.org/10.59889/ijembis.v3i2.131Keywords:
Quality of Service, Facilities, Decision of Staying CustomersAbstract
Hotel The 1O1 Jakarta Sedayu Darmawangsa is a four-star hotel strategically located in the elite area of South Jakarta, adjacent to Darmawangsa Square City Walk. This study aims to determine the influence of Service Quality and Facilities on Consumer Decisions to Stay at The 1O1 Jakarta Sedayu Darmawangsa Hotel, in sampling for this study using Purposive Sampling. The data are taken in this study n through primary data by distributing questionnaires to as many as 100 respondents. The analysis techniques used are tests contained in SPSS 23. The results of this study are known that the variables of Service Quality and Facilities have positive and significant effects on Consumer Decisions to Stay at The 1O1 Jakarta Sedayu Darmawangsa Hotel.
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Copyright (c) 2023 Anisa Putri Kusumaningrum, Gagih Pradini, Ines Windyarti, Mohammed Iqlil Firas
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